New service: Extended support

by | Jan 23, 2020

Introducing: extended support.

 

In popular demand we have added a new service to our primary IT Services.

We have been requested by quite a few if we could provide white-labeled support, using their ticket systems, chat systems, etc.

After some consideration we started to offer such on-demand support services to a few of our customers since 2018

This service is now in such demand that we have added it to our primary service offerings.

 

What is Extended support?

 

It’s quite straight forward: Extended support is created as a while-labeled support offering.

Where Key4ce acts as one of your own technical staff to customers.

Key4ce will use your ticket system, phone system, chat system, etc..

We will be more or less your expert support as one of your own staff members using your systems, rules, and contact methods to communicate.

So you have our team of expects at your disposal within the agreed times and SLA’s, using all the methods and systems you prefer.

This is always offered as a subscription basis, no hourly fees or additional costs.

For more information please go to our extended support page: https://www.key4ce.com/services/extended-server-support/

 

 

 

<a href="https://www.key4ce.com/news/author/m-tiggelaar/" target="_self">Marco Tiggelaar</a>

Marco Tiggelaar

– Founder of Key4ce & FuseCP.
– More then 13 years of experience with Windows high availability and Microsoft Exchange.
– More then 13 years of experience with Linux and Unix.
– Open source enthusiast and a large contributor for multiple large Open Source projects.

My current main focus of attention is Geo-Clustering.

 

Coming soon…

Sorry, Hosting services are currently all sold out.

 

We expect to have more clustered servers available after Q2 of 2020, If you need any advice, or want to purchase your own equipment please contact us.