Need immediate IT support?
Our specialists are waiting and available to help 24/ 7, 365 days a year including all holidays. Pre-paid server support does not require a subscription and you can escalate emergencies with our emergency -1 hour support SLA.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-11-1.png)
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-21.png)
1. Issue? Contact us
Whenever you have an issue with your server software you can contact us. If needed we can provide a fast and accurate quote of the time required to solve your issue(s).
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-7.png)
4. Inspecting the issue
We prefer to reproduce the issue before we start to avoid lack of information, oversight and check the issue did not already automatically recover it self.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-20.png)
7. Security check (optional)
After everything has been resolved you can optionally choose to perform a security check with the leftover time.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-40.png)
2. Purchase the needed time
We offer purchase per hour or a time package. In general we always recommend time packages as the remaining time stays in your account indefinitely for further use.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-2.png)
5. Troubleshooting
It’s time to troubleshoot the actual issue. Depending on the issue there are several ways to approach something to fix the problem in the quickest way.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-14.png)
8. Health check (optional)
Next to an optional security check we can also perform an overall health check of your environment with your leftover time.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-28.png)
3. Remote access
We prefer direct RDP or SSH access, however we also use AnyDesk as our remote support tool for on-access support, where you can enter your own passwords without us knowing.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-37.png)
6. Verify solution
After the issue is resolved we always make sure both ourselves, as well as the customer verifies the solution is working and everything has been resolved.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-13.png)
9. Customer feedback
We value and appreciate any feedback you can provide. We want to make sure your experience is the best we can offer.
We serve a variety of businesses & industries
While the majority of our customers are IT related companies, we do actually serve a more wide range of industries and meet their exact needs. From small companies to major enterprises we are always available and happy to help.
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-16.png)
Technology
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-41.png)
Health care
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-31.png)
Real estate
![](https://www.key4ce.com/wp-content/uploads/2020/08/cyber-security-icon-13.png)
Software
1 Hour
- 1 Support hour
- All platforms
- Multiple servers
- Emergency escalation (additional fee)
- Preserves leftover time
- 0% discount
3 Hours
- 3 Support hours
- All platforms
- Multiple servers
- Emergency escalation (additional fee)
- Preserves leftover time
- Viz. 5% discount
5 Hours
- 5 Support hours
- All platforms
- Multiple servers
- Emergency escalation (additional fee)
- Preserves leftover time
- Viz. 10% discount
10 Hours
- 10 Support hours
- All platforms
- Multiple servers
- Emergency escalation (additional fee)
- Preserves leftover time
- Viz. 15% discount