+44 (0)1332 898 999
24 / 7 Emergency Support
+31 (0)85 8888 863
NL office phone
support@key4ce.com
24 / 7 ticket support



Frequently asked Questions


Yes, we do.
We have professionals on staff 24/ 7 including all holidays.

We provide different SLA types for subscription to suite all your specific business needs.
One thing is for sure: When you need us, we are ready to help you with all your issues.

Yes, we do.
We have different staff with different expertise’s, certificates and degrees.
However, don’t be misled by a pieces of paper. It is no replacement for over 9 years of hands on support experience which our staff have accumulated over the years.

We have a no-cure no-pay policy: It’s in the words: If we don’t fix the issue you don’t have to pay us.
We never had to use it before, however if we ever fail to deliver we guarantee your money back.

We are a registered company and in business for over 9 years.

In addition, we work with Paypal payments, so you don’t even have to take our word for it. If we don’t deliver you can also make an escalation claim with Paypal to get your money back within 45 days.

Are you still in doubt? You can always meet with one of our representatives in several locations.

We support most Server software, including all operating systems and platforms.
We are still working on a more clear over view, but a small list/ overview can currently be found at http://software.key4ce.com
Want to know if we support your specific software? Just contact us by your most convenient method and we will have an answer for you shortly.

No, Our company always counts things by time.
Because we count by time we can support as many devices, servers, and software as you like.

We prefer Paypal payments.
We also accept iDeal, Belfius, Sofort Banking, Mistercash and Bank transfers.
Do you need a different payment method? Please contact us.

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Testimonial

When your server is down, just sit down and relax. The only thing you need to know is Key4ce 24/ 7 Support!

M. KÖRNER